Privacy Policy

1. Introduction

Welcome to WMSBIZ (accessible via wmsbiz.cloud and the platform app app.wmsbiz.cloud). WMSBIZ is operated by Suffolk IT Services trading as WMSBIZ("we", "us", or "our"), a company registered in the United Kingdom, located at Vyoren, Lowestoft Road, Beccles, Suffolk UK NR34 7DE.

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our ERP service, and purchase a subscription. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or our services.

2. Data We Collect

We collect personal information that you voluntarily provide to us when you register for a free trial, sign up for a subscription, use our contact form, or communicate with us. This includes:

• Account Credentials: Full name, email address, company name, and password hashes.
• Billing Data: Payment details, company tax details, and transaction history. Billing is processed securely through our payment provider (Stripe); we do not store raw credit card numbers on our servers.
• Business Operations Data: Information you input into the WMSBIZ ERP service to run your warehouse, including inventory stock levels, order lists, customer records, and invoice data.
• Communication Data: Inquiries sent via our contact form, support channels, or email correspondence.

3. How We Use Data

We use the data we collect for specified, explicit, and legitimate purposes:

• To provide, operate, and maintain the WMSBIZ ERP platform and services.
• To manage customer subscription accounts, billing operations, and invoice delivery.
• To deliver transactional email notifications (e.g., account verification, welcome series, billing alerts, and system notifications).
• To answer inquiries, provide customer support, and troubleshoot technical issues.
• To analyze website traffic and user engagement patterns in order to optimize our design and performance.
• To enforce our terms of service, protect our operations, and comply with UK legal and financial compliance obligations.

4. Third-Party Services

We share data with trusted third-party subprocessors who assist us in hosting, operating, and securing our system:

5. Cookies & Tracking

We use cookies and similar tracking technologies to handle sessions, keep users logged in, and analyze usage.

Our cookies are categorized into:

• Essential Cookies: Required to sign in, maintain your session, and store security state. These cookies do not collect personal identifier data and cannot be turned off.
• Analytics Cookies: Powered by Google Analytics (GA4), these help us track site behavior. We respect your choices and only load analytics cookies if you click "Accept All" on our cookie consent banner.

You can manage or withdraw your consent at any time by clearing your browser cookies, which will cause the consent banner to reappear.

6. Data Security

The security of your personal and business data is a top priority. We implement robust physical, technical, and administrative security practices to protect against unauthorized access, alterations, disclosure, or destruction. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

7. Data Retention

We retain your personal and business data for as long as your account is active, or as long as necessary to provide you with services. If you terminate your account, we will erase or anonymize your data in accordance with our deletion policy, unless retention is required to fulfill legal, tax, audit, or accounting requirements.

8. Your Rights

Under UK and European data protection laws, you possess legal rights regarding your personal details, including:

• The right to access the personal data we hold about you.
• The right to request rectification of inaccurate data.
• The right to request erasure of your data ("the right to be forgotten").
• The right to object to or restrict processing of your data.
• The right to request data portability.

For a detailed breakdown of your rights and how to execute them, please visit our dedicated GDPR Policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our data controller details below: